Frequently asked questions

What is

Shielded is a website that helps you meet your record-keeping responsibilities related to NSW Public Health Order (No 4) 2020 on the COVID-19 Restrictions on Gathering and Movement.

What are these obligations?

You must:

  • Collect the contact details of your guests (name, telephone or email address)
  • Keep the records for at least 4 weeks
  • Prevent unauthorised access to records
  • Keep these records in a secure manner
  • On request, provide these records to the Chief Health Officer
How does Shielded work?
  • A Shielded sign will be provided to you.
  • Ask your guests to scan the sign with their phone.
  • When they scan the Shielded Sign, they will be directed to a “Check-in form” for your location.
What happens if a customer doesn’t have a phone or can’t scan the sign?

The customer can fill-out our paper smart form. A photo of the form can be taken and securely saved on the Shielded Website.

Do my customers need to download an app?

No. works using the Web Browser built right into your customer’s phone.

How are my customer’s data kept safe?

Shielded uses an encrypted SSL connection similar to those used by Internet Banking. Our secure databases are located in Sydney, NSW.

How do I access records of visits?

You can access records through the Shielded account Web Application.

How much does Shielded cost?

In light of the hardships that many businesses are experiencing, we've made FREE!

How do I get started?

You can get started with for free here.

© 2021 Australia